What is Cherwell Service Management?
Cherwell Service Management (Cherwell) is a modern Service Management based on a codeless configuration platform. It includes a range of pre-configured ITIL-based modules out of the box, but is also fully configurable, allowing new workflow, fields, forms and modules to be created with ease. For this reason, it is hard to conceive that customers can outgrow Cherwell due to the ability to easily evolve it to meet any current of future business need.
Cherwell provides a streamlined enterprise service management solution underpinned by automated processes and tools that are easy-to-use and configure. Its feature-rich capabilities include eleven ITIL processes, together with the flexibility and capability to adapt to your unique workflows in IT, HR, facilities, operations, customer support and other units in your organisation. Cherwell also includes a Configuration Management Database (CMDB) that can be automatically populated from a large number of industry-leading discovery tools.
Its other core features include Incident and Request Management, which consolidates tickets and requests for faster issue resolution; Change Management, Configuration Management, and IT Asset Management for tracking and managing hardware/software assets.
With these integrated features, Cherwell Service Management can help you design efficient workflows, oversee requests with clarity and speed and adopt industry practices across multiple business support areas. You also gain visibility, transparency and improve end-user satisfaction.
The infrastructure is easy to set up, with both hosted SaaS and on-premise deployment models being available. Cherwell licensing is based on concurrent licensing to help you manage costs, with features such as the ability to add or create new modules, electronic approvals and customer portal access being entirely license-free.
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The benefits of Cherwell Enterprise Service Management are a quick time to value, improved employee productivity, and reduced costs.
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Supported Hosting Models
Agent licensing is concurrent and fully scalable, from 20 agents to many hundreds of agents. Self Service Portal users do not consume licenses. Administration, automation, electronic approval and scheduling functions also don’t consume licenses.
What’s Included Out Of The Box?
Scroll through the carousel below and click on an image to discover more about each of the standard modules.