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mattd

Cherwell Software is on the 2013 Gartner ITSSM Magic Quadrant

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Cherwell Software is pleased to announce that it has been recognised on the 2013 Magic Quadrant for IT Service Support Management Tools (ITSSM) by leading analyst firm Gartner, Inc for its Cherwell Service Management reporting and dashboard solutions. To be included on the Magic Quadrant for ITSSM, vendors are rigorously evaluated based on their ability…

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Cherwell wins Best Vendor of the Year award

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Cherwell Software, one of the fastest-growing ITSM software providers, can now enthusiastically and positively answer the SDI’s question, ‘Are you the best?,’ after winning the prestigious Best Vendor Award handed out at this year’s SDI’s Gala Awards Dinner at Edgbaston Cricket Club in Birmingham, UK. The SDI’s annual IT Service & Support Awards (now in…

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Cherwell Service Management Accredited as Compliant With SDI’s International Metrics and Reporting Standard

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The Service Desk Institute (SDI) is delighted to launch the world’s first performance results report accreditation programme for IT service desk software products. Following feedback from a significant number of SDI certified service desks, SDI members and service desk professionals, it became clear that reporting service desk metrics and report generation remains one of their…

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iService Solutions’ Annual User Day

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The CRMworks’ Cherwell User Day took place last week at the Lydiard House Conference Centre in Swindon. The day included updates from CRMworks and Cherwell Software and an excellent case study was presented by new customer Gocompare.com, who attended last year’s event as a prospective customer! The new CRMworks’ Portal was launched. Built by CRMworks’…

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Gocompare.com chooses Cherwell IT Service Management

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Comparison site Gocompare.com has chosen to deploy Cherwell IT Service Management to help maximise efficiencies within the IT business.  This investment forms the foundation of the organisation’s strategy for a transparent and results-driven IT infrastructure that has the flexibility to meet the organisation’s needs now and in the future. CRMworks Ltd, a leading implementer of…

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Cherwell Service Management Recognised as “Service Desk Innovator” and “Best Value”

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Info-Tech Research Group’s 2012 Enterprise Service Desk Vendor Landscape Report has recognised Cherwell Software as an “Innovator”.  Positioned as the leading vendor and the leading product in the Innovator category, Cherwell was also named the “best value” among the vendors after scoring a 100, the highest possible score, in Info-Tech’s Value Index. Furthermore, Cherwell was…

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Mace selects Cherwell Service Management Platform to support Birmingham New Street Gateway Project

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Mace Group, the prime contractor for the Birmingham New Street Gateway Project (see www.newstreetnewstart.co.uk) , has selected the Cherwell Service Management platform to underpin its contractor management requirements. The Birmingham New Street Gateway Project is a £1.3bn project to transform Birmingham’s New Street station and create a stunning 21st century transport hub for Birmingham and the…

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v4 Portal Goes Live at CRMworks

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We’re not just a Cherwell reseller, we use the product ourselves internally (and not just for the IT stuff), and so naturally it’s our customer self-service gateway. It also follows, therefore, that we keep ourselves up to date with each version as it becomes available, which has meant that we’ve been getting to grips with…

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