Cherwell Upgrade Caveat

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Cherwell Upgrade from 9.3.2 to 10.2.3

When upgrading from Cherwell version 9.3.2 to 10.2.3 using a stepped upgrade, there is a caveat you need to watch out for. You need to check for any custom elements on your Cherwell forms or Dashboards that exist where the position on the form/dashboard has a negative value in the Top or Left position settings  – or if they exceed beyond the form/dashboard size.

Due to the new adaptive layouts, these are ultimately reduced in size to a few pixels and placed on the top left corner of the form/dashboard and they are not immediately visible unless you do a CRTL-A/Select All on the form/dashboard and it will initially seem as if they were removed following the upgrade.

These will need to be fixed prior to the upgrade by resizing and positioning them within the form size or after the upgrade by moving them back to their original position/location using positive positioning and keeping them within the boundaries of the form/dashboard.

Joe Patané

Senior Product Consultant

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