Customer / Employee Management

Cherwell Employee records can be automatically created and updated from a number of sources including Microsoft or Azure Active Directory and other sources (such as HR systems). The employee records then act as a source for other Cherwell processes such as Incident, Service Request and Change Management. Out of the box, Cherwell includes a single ‘Internal’ customer type, but is easy and quick to add further types (such as Accounts and associated Contacts if using Cherwell for external customer support).