Underpinning Contracts

Underpinning Contracts (UC’s) are support contracts agreed between the Service Desk and external suppliers. Cherwell allows and number of underpinning contracts to be defined with the ability to manage the full lifecycle of a contract (from planning a new contract to retirement). Underpinning contracts can be linked to suppliers and services from your service catalogue held within Cherwell. Availability and contract performance can easily be measured using a combination of on-screen data and reports.