iService Cherwell mApps
Cherwell mApps provide a method to merge pre-built content or modules into an existing Cherwell system. iService Solutions have over 10 years of experience of working with our customers to harness the power of Cherwell. We have created a number of innovative new modules for Cherwell that cater for a wide range of IT Service Management, Enterprise Service Management (including HR, Facilities, Security).
Some of our modules are detailed below…
- Cherwell Support and Development Request Tracking
- Stock Control and Product Management
- Product Packages (ability to group products into packages with included and optional equipment for ordering through the portal)
- Warehouse Management (Stock Control, Ordering and Logistics)
- Configuration Packages (ability to group products into packages for ordering through the portal)
- Event Management
- SolarWinds Integration
- Business Issue Management (ability to log and record business issues and improvement ideas)
- Sales Management (Opportunity Management, Quoting, Invoicing, Competitor Management)
- Post Incident Review (formal process for priority 1 Incidents or Major Incidents)
- Project Management
- Cherwell Record Auditing
- Training and Certification Management
- Purchase Management (Purchase Requests, Approvals and Purchase Orders)
- Portal Security Requests
- Work Logs (tracking resources, time and charge-backs)
- Cherwell Historical License Usage Metrics