Cherwell Software is on the 2013 Gartner ITSSM Magic Quadrant

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Cherwell Software is pleased to announce that it has been recognised on the 2013 Magic Quadrant for IT Service Support Management Tools (ITSSM) by leading analyst firm Gartner, Inc for its Cherwell Service Management reporting and dashboard solutions. To be included on the Magic Quadrant for ITSSM, vendors are rigorously evaluated based on their ability to execute and completeness of vision. ITSSM solutions extend beyond traditional help desk or service desk tools in their ability to isolate root causes and provide higher levels of business user satisfaction.

Cherwell Service Management is the flagship product produced by Cherwell Software. Cherwell Service Management’s reporting and dashboard capabilities enable organisations to create multidimensional reporting and business value dashboards, and the Cherwell Service Management Self-Service Portal enables organisation to consolidate multiple portals to drive higher usage levels.

Ron Muns, a Cherwell Software board member and the founder and former CEO of HDI, the largest association for IT support professionals, said, “Cherwell Software’s incredible growth rate is due to our commitment to our employees and our customers, as well as our passion for product perfection. The industry as a whole is recognising the phenomenal impact Cherwell Software is having on IT service management. I am proud that Cherwell Software is once again identified as a player in the 2013 Gartner Magic Quadrant!”

Cherwell Software customer Chris Wiggins from University of Colorado at Colorado Springs adds, “It’s no surprise that Cherwell Software continues to be recognised on the Magic Quadrant. In our four-year relationship with them, we continue to be impressed. With the new functionally and features within the system, combined with outstanding customer service, Cherwell Software continues to set the bar in ITSSM Tools.”

“We’re very happy to be positioned on the 2013 Magic Quadrant for IT Service Support Management,” said Vance Brown, CEO, Cherwell Software. “We consider our placement on the Magic Quadrant a confirmation of our ability to develop visionary software that addresses industry demands.”

The Magic Quadrant is a proprietary research tool developed by Gartner that visually depicts a market’s direction and maturity, as well as its leaders. View the 2013 Magic Quadrant. Gartner, Inc., Magic Quadrant for IT Service Support Management Tools, Jarod Greene, Jeffrey M. Brooks, August 20, 2013.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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