Provide remote support assistance securely through firewalls to any remote desktop, server, POS system, or mobile device.
Support all of your systems over the web, even if they are behind firewalls you don’t control. Supporting everything with one solution speeds incident handling time and support rep productivity.
Support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Plus, your technicians can offer support from their preferred device, even if it’s an Android tablet or iPad.
Integrate remote support with your service desk. Using pre built integrations or API technology, it is easy to;
• Launch chat support from a service desk ticket
• Start a remote desktop connection from your ITSM solution
• Get closed-loop reporting on support activity
• Improve IT service desk efficiency