10 Steps to Successful ITSM Tool Selection

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CRMworks and the Service Desk Institute (SDI) have collaborated to provide practical advice and guidance on selecting new ITSM software. ITSM tools in themselves are not “Silver Bullets”, it’s about an overall ITSM solution and so it’s equally important, if not more so, to choose the right implementation partner.

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10 Steps to Successful ITSM Tool Selection