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“We have dealt with iService Solutions since 2013 and in that time have implemented 3 unique helpdesks for differing business areas. Throughout each project we have found iService Solutions’ input invaluable and efficient from conception to final implementation.

The all-important “after-sales service” has also been efficient and professional as we have tweaked and amended processes to fit our changing business needs”

iService Solutions has been our trusted advisor and implementation experts for a number of years now, providing outstanding support that has enabled us to expand and develop our systems to serve the growing needs of our customers at the same time expanding our internal platform to replicate Salesforce on the ITSM platform and therefore reducing costs.

They definitely think out side of the box and go the extra mile for us!

GHC have worked with iServices since 2015, when we first procured Cherwell and I have personally been dealing with them since 2018. They have provided us with the training to enable us to configure and build functionality in Cherwell to support and streamline our departmental processes and empower us to get the most value from the product. As a result, we heavily use many out-the-box business objects, as well as many that we have built ourselves. Our contract with iServices also includes support, for when our internal administrators are having difficulties troubleshooting, or building new functionality. Their consultants have a thorough, end-to-end knowledge of Cherwell, and are responsive and friendly, making them a pleasure to deal with. The owner of iServices, Dave Knowles, also provided us with his own mobile number that we can use should anything catastrophic occur to our Cherwell instance as well as out-of-hours, giving us extra peace of mind, though we haven’t had to use this yet, which speaks volumes about our Cherwell instance and infrastructure.

Lastly, and in my opinion most important of all for any supplier, they are honest and transparent with us.

We have been with the team at iService Solutions for over a decade now and they have managed all our Service Desk requirements by guiding and working alongside our internal IT Team with no fuss or friction.

Their ability to anticipate our needs has set them apart for us and we have recently completed a migration to a new hosted solution that seamlessly transitioned over a weekend with no down time for our users. If you are looking for a Service Management company that delivers on what they promise,
iService Solutions are who you need.

“iService Solutions has been our trusted advisor and implementation expert since 2002, providing outstanding support that has enabled us to expand and develop our systems to serve the growing needs of our customers”

“iService continue to provide our organisation with a fantastic level of responsive support for our Cherwell ITSM solution. Their product expertise and consultancy helped tailor the system to meet our operational requirements.”

iService have been very helpful over the last few years with the upgrades and enhancements we’ve done in Cherwell. We have always been happy with the work they have provided us, and it’s always been on time.

I would highly recommend iService as a solution provider for Cherwell.

We have been engaged with iService since 2017 - when we first put our new ITSM system in for Scotmid’s IT team.

Two things stand out about iService - their caring attitude to do what adds value for us and their deep product knowledge which means they understand our needs and deliver solutions that are practical and work in the real world.

We have been working with iService Solutions to upgrade and improve our current Cherwell environment, it’s been a pleasure to work with them.

Their knowledge of Cherwell and attention to detail is second to none!