News Headlines
  • »iService becomes a G-Cloud 9 approved supplier for hosted ITSM solutions
  • »Cherwell positioned as leading Enterprise Service Desk Vendor in industry report from the analyst group Info-Tech
  • »Cherwell announces release of two HR Service Management solutions
  • »iService Solutions win Anchor Trust, England’s largest not-for-profit provider of housing and care for the over-55’s
  • »iService Solutions win Medical Research Council (MRC), who work to improve people’s health through supporting excellent science and the training of scientists
  • »Cherwell Software consolidates its market position in the 2016 Gartner ITSSM Magic Quadrant
  • »Cherwell Software and Firescope announce Discovery and dependency mapping solution

Transforming Service Management and our company identity

Without boring you as to the history and rationale of the name CRMworks, we have taken the opportunity to rebrand ourselves. The next evolutionary stage for ITSM is the transition to Enterprise Service Management (ESM), with all things ‘Service’ being consolidated and delivered within a single integrated solution. Therefore, as of 1 August 2017 and to better reflect this new era, our company name has evolved to iService Solutions Limited.

Be assured, this change is not the result of any acquisition or merger, we are the same team dedicated to partnering with and supporting our existing and future customers. The change is to ensure our company name more accurately reflects our business focus, experience and skills, with iService Solutions more clearly representing the industry and marketplace for which we deliver solutions and services. So, whether the need of an organisation is for traditional IT Service Management or integrated Enterprise Service Management, we have the software, experience and knowledge to deliver World class support solutions for you.

Leading software solutions that are powerful, feature rich and innovative.

Since 2001 iService Solutions have developed experience, services and built a portfolio of complimentary software tools for creating and developing world class support services, designed to enable IT to become a powerful facilitator for change within their organisations. From core IT Service Management capabilities to extensible, ‘codeless’, integrated service delivery for Enterprise Service Management solutions. Offering cloud hosted or on premise deployment, subscription or purchase, the solutions delivered and supported by iService offer organisations, choice, flexibility and rapid returns on investment.

Software Solutions


IT Service Management

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IT Asset Discovery &
Management Solutions

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Remote Support &
Access Management

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Service Availability &
Dependency Mapping

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Transform IT with 100% Codeless Configuration

Business requirements can change dramatically over time. The challenge for IT is to maintain, administer, and build the functionality that continuously meets the business goals – with as little hands-on customisation as possible.

In this white paper you’ll discover how codeless software solutions help you to…


10 steps 3

10 Steps to Successful ITSM Tool Selection

iService Solutions and the Service Desk Institute (SDI) have collaborated to provide practical advice and guidance on selecting new ITSM software.

ITSM tools in themselves are not “Silver Bullets”, it’s about an overall ITSM solution and so it’s equally important, if not more so, to choose the right implementation partner.


Pic of venue

How to Talk to the Business about Enterprise Service Management

The automation of tasks and workflows ITSM solutions provide can also benefit other departments including HR, Facilities, Legal, and Accounting.
Download this eBook to learn how to use ITSM as a business advantage. Enterprise service management is a win-win across the organisation.


G-Cloud 9
Crown Service Supplier

iService Solutions is an approved supplier on G-Cloud 9. iService has been a supplier of ITSM and Enterprise Service Management solutions since 2001, delivering software and services to Government and the public sector for many years.
The G-Cloud catalogue is a purchasing framework that allows UK public sector organisations to choose and purchase Software as a Service (SaaS), and specialist Cloud services from approved suppliers.

Who are we?


ITSM Experience & Knowledge

iService Solutions are experts in the design, implementation, configuration and support of Helpdesk, IT Service Management, Enterprise Service Management and Asset Management solutions. Operating since 2001 we have accumulated enormous and unparalleled experience in all matters Service Management. Highly collaborative in our approach, delivering superlative attention to detail and with an unremitting ‘can do’ policy, it is perhaps not surprising that we have established an enviable reputation for service and expertise way beyond that of just another software supplier.


Every enterprise is unique

iService Solutions take a highly consultative approach to every ITSM project. It is a plain fact that every enterprise is unique, so we work closely with each customer to understand their business requirements, current and likely future challenges and opportunities, before we even consider the deployment of potential solutions. Usually there is more than one way of addressing your requirements, challenges and opportunities and so we advise on the alternative approaches and their relative merits. iService Solutions consultants do not just say ‘Yes’, we want you to benefit from our experience to deliver flexible, agile solutions that are fit for purpose.


We empower our customers

Our knowledge of the solutions we deploy and the typical issues faced by organisations requiring such solutions is second to one. We empower our customers, giving them full ownership of their systems and winning future business by delivering real, measurable, on-going benefits. Our team is motivated to help you unlock the benefits of the solutions delivered and tailoring them to meet the specific needs of your enterprise. iService Solutions has delivered 100’s of ITSM solutions to all manner of organisations across the world, and enjoy a contact renewal rate in excess of 98%


We’re here to help you

Why not contact us to find out for yourself how iService Solutions’ ITSM experience and expertise could bring unrivalled value and tangible benefits through the delivery of enhanced support services for our customers, take a look at some of our case studies for real life scenarios. So, why not contact us to discuss your ITSM project requirements and discover how the team at iService Solutions can partner with you to help deliver World class support services to your organisation.

We understand your issues and speak your language

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Client Testimonials

Don’t take our word for it, here’s what some of our amazing clients had to say