ITSM Solutions

Focusing our decades of experience on understanding what makes for a successful Service Management deployment, iService Solutions have refined and developed our skills and expertise into three principal solutions that we feel deliver for SME’s and Enterprise users alike.

We have laid out comparison tables on the platforms and features on our core products below and invite you to reach out to us if there is anything further you want to know or if you need additional information.

Product Platform Comparison

Platforms Supported

Cherwell

HaloITSM

HaloPSA

Windows

Mac

SaaS

iPhone

iPad

Android Phone

Android Tablet

Linux

Product Features Comparison Table

* Accurate as of March 2021 *

Product Features

Cherwell

HaloITSM

HaloPSA

Service Request & Incident Management

YES

YES

YES

Knowledge Management

YES

YES

YES

Self Service Portal

YES

YES

YES

Change Management

YES

YES

YES

Forward Schedule of Change Calendar

YES

YES

YES

Calendaring

YES

YES

YES

Release Management

With Configuration

YES

YES

Event Management

YES

YES

YES

Contract Management

With Configuration

YES

YES

Service Catalogue

YES

YES

YES

Service Level Management

YES

YES

YES

Service Configuration & IT Asset Management

YES

YES

YES

Service Continuity Management

With Configuration

With Configuration

With Configuration

Project Management

With Configuration

YES

YES

Time Tracking

YES

YES

YES

Problem Management

YES

YES

YES

Risk Management

With Configuration

YES

YES

Service Catalogue | Service Portfolio Management

YES

YES

YES

Analytics (Dashboards & Reporting)

YES

YES

YES

Customer Relationship Management (CRM)

NO

NO

YES

Sales Opportunity Management

NO

NO

YES

Supplier Management

YES

YES

YES

External Product Catalogue

NO

NO

YES

Quotes & Orders

NO

NO

YES

Billing

NO

NO

YES

Invoicing

NO

NO

YES

Timesheets

NO

YES

YES

Stock Management

With Configuration

YES

YES

Codeless Configuration

YES

YES

YES

Escalation | Automation Engine

YES

YES

YES

Scheduler

YES

YES

YES

Email Integration

YES

YES

YES

Electronic Approvals

YES

YES

YES

Chat Capability

Optional

YES

YES

Pre-built Integrations

YES

YES

YES

Rest API

YES

YES

YES

Vendor Hosting (Included in Price)

20 licences and above

3 licences and above

3 licences and above

Option to host on-Premise

YES

YES

YES

Discover more detail on each of these fantastic software products by clicking the logo buttons below and taking a deeper look into their inner workings.

Explore the key features and capabilities and when you are ready to find out more or see them in action, reach out to us and book a demo with one of our ITSM experts.