ITSM Solutions
Focusing our decades of experience on understanding what makes for a successful Service Management deployment, iService Solutions have refined and developed our skills and expertise into three principal solutions that we feel deliver for SME’s and Enterprise users alike.
We have laid out comparison tables on the platforms and features on our core products below and invite you to reach out to us if there is anything further you want to know or if you need additional information.
Product Platform Comparison
Platforms Supported
Cherwell
HaloITSM
HaloCRM
HaloPSA
Windows
Mac
SaaS
iPhone
iPad
Android Phone
Android Tablet
Linux
Product Features Comparison Table
* Accurate as of March 2021 *
Product Features
Cherwell
HaloITSM
HaloPSA
Service Request & Incident Management
YES
YES
YES
Knowledge Management
YES
YES
YES
Self Service Portal
YES
YES
YES
Change Management
YES
YES
YES
Forward Schedule of Change Calendar
YES
YES
YES
Calendaring
YES
YES
YES
Release Management
With Configuration
YES
YES
Event Management
YES
YES
YES
Contract Management
With Configuration
YES
YES
Service Catalogue
YES
YES
YES
Service Level Management
YES
YES
YES
Service Configuration & IT Asset Management
YES
YES
YES
Service Continuity Management
With Configuration
With Configuration
With Configuration
Project Management
With Configuration
YES
YES
Time Tracking
YES
YES
YES
Problem Management
YES
YES
YES
Risk Management
With Configuration
YES
YES
Service Catalogue | Service Portfolio Management
YES
YES
YES
Analytics (Dashboards & Reporting)
YES
YES
YES
Customer Relationship Management (CRM)
NO
NO
YES
Sales Opportunity Management
NO
NO
YES
Supplier Management
YES
YES
YES
External Product Catalogue
NO
NO
YES
Quotes & Orders
NO
NO
YES
Billing
NO
NO
YES
Invoicing
NO
NO
YES
Timesheets
NO
YES
YES
Stock Management
With Configuration
YES
YES
Codeless Configuration
YES
YES
YES
Escalation | Automation Engine
YES
YES
YES
Scheduler
YES
YES
YES
Email Integration
YES
YES
YES
Electronic Approvals
YES
YES
YES
Chat Capability
Optional
YES
YES
Pre-built Integrations
YES
YES
YES
Rest API
YES
YES
YES
Vendor Hosting (Included in Price)
20 licences and above
3 licences and above
3 licences and above
Option to host on-Premise
YES
YES
YES
Discover more detail on each of these fantastic software products by clicking the logo buttons below and taking a deeper look into their inner workings.
Explore the key features and capabilities and when you are ready to find out more or see them in action, reach out to us and book a demo with one of our ITSM experts.
