What is HaloITSM?
HaloITSM is an intuitive and user-friendly IT service management solution that enables IT teams to deliver services to customers and employees in a standard, efficient, and ITIL-compliant manner. It provides all the tools and capabilities needed by your IT service desk teams in a centralised cloud-based or on-premise system, allowing them to work easily, rapidly, and consistently.
HaloITSM automates processes for managing incidents, problems, changes, assets, and software releases. Users can track, report, and document the root causes of incidents and problems, create plans for communicating organisational changes, and view the relationships between the configurations of multiple assets.
What’s more, the ITSM software solution allows them to create a knowledge base that contains articles, content, and information helpful for team members and end-users. They’ll be able to build knowledge base articles from resolved requests and closed tickets, publish selected articles to the self-service web portal, and make the knowledge base accessible from different areas of the software.
HaloITSM is full configurable, allowing customers (with a small amount of training) to create new record types, automation and reports, and to configure workflows to meet any given business need.
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Agent licenses are available as either concurrent or named licenses. HaloITSM is fully scalable, from 3 service desk agents to many hundreds of agents. Self Service Portal users do not consume licenses.
Remote Support …
TeamViewer, LogMeIn Rescue, Anydesk, BeyondTrust, Workativ
Slack, Cisco, RingCentral, Twitter, Facebook, 3CX, GoIntegrator, PagerDuty, Google Calendar, Google Workspace
Asset Management (Discovery and Monitoring) …
Lansweeper, Kaseya, Connectwise Automate, Solarwinds, Continuum, Datto RMM, Ninja RMM
Xero, Sage, Quickbooks, Varibill, KashFlow
Other Integrations …
Jira, Act, Salesforce, Okta, Splunk, Zapier, Centrify