What is HaloITSM?
HaloITSM is an intuitive and user-friendly IT service management solution that enables IT teams to deliver services to customers and employees in a standard, efficient, and ITIL-compliant manner. It provides all the tools and capabilities needed by your IT service desk teams in a centralised cloud-based or on-premise system, allowing them to work easily, rapidly, and consistently.Â
HaloITSM automates processes for managing incidents, problems, changes, assets, and software releases. Users can track, report, and document the root causes of incidents and problems, create plans for communicating organisational changes, and view the relationships between the configurations of multiple assets.Â
What’s more, the ITSM software solution allows them to create a knowledge base that contains articles, content, and information helpful for team members and end-users. They’ll be able to build knowledge base articles from resolved requests and closed tickets, publish selected articles to the self-service web portal, and make the knowledge base accessible from different areas of the software.Â
HaloITSM is full configurable, allowing customers (with a small amount of training) to create new record types, automation and reports, and to configure workflows to meet any given business need.
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Agent licenses are available as either concurrent or named licenses. HaloITSM is fully scalable, from 3 service desk agents to many hundreds of agents. Self Service Portal users do not consume licenses. Â
The minimum number of HaloITSM licenses that can be purchased is 3. Any number of additional licenses can be purchased at any time.
Hosting is included in the Halo license price. Alternatively, customers can choose to implement Halo on-premise if they prefer.
Incident Management, Service Request Management, Service Catalogue, SLA Management, Self Service Portal, Knowledge Base, Problem Management, Change Management (with approvals), Release Management, Configuration Management (CMDB), Supplier Management, Timesheets, Project Management, Reporting and Dashboards, and Self Service Portal capabilities. For organisations that support external customers, HaloITSM also includes Opportunity Management, Quoting, Ordering, and Invoicing.
Halo is designed to meet the needs of any organisation requiring a configurable, cost-effective IT Service Management solution, whether for internal IT or external customer support.
Halo includes a host of integrations with third-party solutions including:
Office365, Azure DevOPs, SCCM, Active Directory, Azure, Teams, ADFS, Orchestrator, Dynamics CRM, Powershell, Outlook, Power BI, Azure Automation, SCOM,
What’s Included?
TeamViewer, LogMeIn Rescue, Anydesk, BeyondTrust, Workativ
Slack, Cisco, RingCentral, Twitter, Facebook, 3CX, GoIntegrator, PagerDuty, Google Calendar, Google Workspace
Lansweeper, Kaseya, Connectwise Automate, Solarwinds, Continuum, Datto RMM, Ninja RMM
Xero, Sage, Quickbooks, Varibill, KashFlow
Jira, Act, Salesforce, Okta, Splunk, Zapier, Centrify
Remote Support …
TeamViewer, LogMeIn Rescue, Anydesk, BeyondTrust, Workativ
Communications …
Slack, Cisco, RingCentral, Twitter, Facebook, 3CX, GoIntegrator, PagerDuty, Google Calendar, Google Workspace
Asset Management (Discovery and Monitoring) …
Lansweeper, Kaseya, Connectwise Automate, Solarwinds, Continuum, Datto RMM, Ninja RMM
Accounts …
Xero, Sage, Quickbooks, Varibill, KashFlow
Other Integrations …
Jira, Act, Salesforce, Okta, Splunk, Zapier, Centrify
