What is HaloITSM?

HaloITSM is an intuitive and user-friendly IT service management solution that enables IT teams to deliver services to customers and employees in a standard, efficient, and ITIL-compliant manner. It provides all the tools and capabilities needed by your IT service desk teams in a centralised cloud-based or on-premise system, allowing them to work easily, rapidly, and consistently. 

HaloITSM automates processes for managing incidents, problems, changes, assets, and software releases. Users can track, report, and document the root causes of incidents and problems, create plans for communicating organisational changes, and view the relationships between the configurations of multiple assets. 

What’s more, the ITSM software solution allows them to create a knowledge base that contains articles, content, and information helpful for team members and end-users. They’ll be able to build knowledge base articles from resolved requests and closed tickets, publish selected articles to the self-service web portal, and make the knowledge base accessible from different areas of the software. 

HaloITSM is full configurable, allowing customers (with a small amount of training) to create new record types, automation and reports, and to configure workflows to meet any given business need.

We Are A Proud Elite Partner of HaloITSM

HaloITSM is a fully configurable web-based platform IT Service Management solution. Based on ITIL, it includes everything you need to manage either an internal or external (customer service or managed service provider) requirement. Built by industry experts, HaloITSM includes a wealth of out of the box content, but also has the advantage of being fully configurable allowing new workflow and automation to be added easily and quickly, without the need for coding.

What’s Included?

Remote Support …
TeamViewer, LogMeIn Rescue, Anydesk, BeyondTrust, Workativ

Communications …
Slack, Cisco, RingCentral, Twitter, Facebook, 3CX, GoIntegrator, PagerDuty, Google Calendar, Google Workspace

Asset Management (Discovery and Monitoring) …
Lansweeper, Kaseya, Connectwise Automate, Solarwinds, Continuum, Datto RMM, Ninja RMM

Accounts …
Xero, Sage, Quickbooks, Varibill, KashFlow

Other Integrations …
Jira, Act, Salesforce, Okta, Splunk, Zapier, Centrify

Download The Halo Presentation