Configuration Management (CMDB)
Cherwell is supplied with a number of Configuration Item (CI) types pre-configured (including computers, servers, network devices, telephony equipment, mobile devices, printers), with any number of additional types being able to be created to cater for any given organisational need. CIs can be created manually or automatically created and updated from a wide range variety of industry best-practice asset discovery solutions. CIs can be linked with customers (users) and links between CIs and Services defined to create dependency diagrams (diagrams that show points of failure and what CIs will be impacted if a given CI or system fails). Links between a given CI and any associated Incident, Service Request, Problem or Change Request are automatically maintained, along with automated audit trail information detailing any changes made to a CI record.