Our partners develop world class solutions…
…we partner with you to deliver world class support
iService Solutions is a leading ITSM solutions provider which has a rich history in understanding and working in collaboration with organisations of all types and size, including Central and Local Government, Retail, Financial, Not for Profit, Technology, etc. Our proven methodology and collaborative approach has helped our customers transform and implement reforms of varying scale needed to drive efficiencies and change.
“I have been very impressed by iService Solutions’ project management skills and in particular their ability to respond with such agility to our changing requirements. There has always been a quick turn-around to all request. Excellent and rapid responses, clear product demonstrations and on-going communication have been key to the success of this project.”
Richard Whiteman, Service Management Implementation Manager
We believe that to gain the most from any solution you must partner with an organisation that has developed a methodology and a range of services based on the successful deployment of hundreds of solutions. Since 2001 iService Solutions have been helping organisations to successfully implement software solutions in order to automate ITIL based service management processes including Incident, Problem, Change, Service Level Management, Service Requests, Configuration Management, Knowledge, Self-Service and much more.
The iService Solutions service delivery methodology focuses on rapidly delivering functionality to address the immediate business requirements, whilst establishing a mechanism for continuous service improvement that adds functionality and value as it is required over time.
Our Implementation Approach
We employ a mature, proven implementation approach, which includes the following activities and professional services throughout these structured stages:
- Scoping Stage
- Design and Data Stage
- Build and Delivery Stage
Our team provides professional Project Management services throughout implementation, while working with your organisation to ensure a successful and quality driven project.
- Work with subject matter experts
- Benefit from extensive industry, product and best practice experience
- All consultants are ITIL-certified
- Leverage knowledge transfer
- Reduce implementation time and time to benefit
- Maximise your investment
- Optimise the functionality of your chosen solution