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HaloPSA Add New Integration
The team over at HaloPSA have announced that they have partnered with Tribü, the makers of a centralised helpdesk tool to integrate PSA functions into Microsoft Teams.
HaloITSM & G2 Awards
HaloITSM awarded six badges at G2 Spring 2022 Awards Congratulations to the team at HaloITSM for picking up six badges from the g2.com Spring 2022 awards! As the official UK reseller, we are delighted to see HaloITSM receive the recognition and awards the product and the team behind it so richly deserve. Read the full …
Continuing the Responsibility for ITSM Tool Selection
Thoughts on an Ongoing Debate – Part 2 – Previously In Part 1 of this debate, we ended with the fact that the Service Desk Manager had a major role to play in the selection of an ITSM tool and this was based on spheres of influence. These spheres of influence can be broken down …
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Who has Responsibility for ITSM Tool Selection?
Part 1 – Thoughts On An Ongoing Debate. The Responsibility lies with whom?
We Are Recruiting
As we begin to move out of the Covid Pandemic, we are looking to the future and now is the time for us to find a Cherwell ITSM Consultant.
Apache Log4j Issue
Cherwell NOT affected by Java logging library Apache Log4j Many of us working in IT over the last seven days have been impacted by the news recently disclosed by security researchers, about the vulnerability CVE-2021-44228 in Apache’s log4j, which is a common Java-based library used for logging purposes. Ivanti are reporting that Cherwell isn’t affected …